Privacy Notice

Privacy Notice

Dear User,

At FYDClinic.com, we place great importance on the security and privacy of your personal data. This Privacy Notice is prepared in accordance with the Turkish Personal Data Protection Law No. 6698 (KVKK) and the General Data Protection Regulation (GDPR) to explain how your personal data is collected, processed, stored, and protected.

1. Data Controller

Your personal data is processed by Clicksem Bilişim Hiz. İnt. Üze. Paz. Tic. Ltd. Şti. (“Data Controller”). Our contact details are as follows:

  • Address: Bağlarbaşı Mah. Atatürk Cad. Sakarya Sok. Malte Plaza No:35/42, 34844 Maltepe, Istanbul, Türkiye
  • Email: info@fydclinic.com
  • Phone: +90 532 395 25 04

2. Personal Data Collected

As part of our doctor search and communication services, the following personal data may be processed:

  • Identity Data: Name, surname.
  • Contact Data: WhatsApp phone number.
  • Health Data: Treatment request, medical conditions, age, height, weight, desired weight loss.
  • Financial Data: Treatment budget range.
  • Other Data: Native language, English proficiency, IP address, form submission date.

3. Methods and Purposes of Data Processing

Your personal data is collected automatically through forms on our platform. The data is processed for the following purposes:

  • Facilitating communication with doctors (WhatsApp redirection).
  • Enabling doctors to reach you based on your treatment requests.
  • Verifying form information and improving service quality.
  • Sharing form data with relevant parties via the reference code system (e.g., email).
  • Ensuring platform security and preventing misuse (e.g., IP address).
  • Complying with legal obligations and conducting statistical analysis.

4. Legal Basis for Data Processing

Your personal data is processed based on the following legal grounds under KVKK Article 5 and GDPR Article 6:

  • Consent: Your data is processed with your consent provided during form submission.
  • Contract Necessity: Data required to provide our services.
  • Legitimate Interests: Data processing for platform security and service improvement.
  • Legal Obligation: Data processing required by law.

5. Data Transfers

Your personal data may be transferred in the following cases:

  • Doctors: Approved form data is shared with relevant doctors.
  • Email Recipients: Form data is sent to reference code-linked email addresses with the last four digits of your phone number masked.
  • Legal Authorities: Data may be shared with authorities when required by law.
  • Service Providers: Data may be shared with domestic or international service providers for technical services.

6. Data Retention Period

Your personal data is retained for the duration necessary for its purpose:

  • Form data is stored for 1 year after service completion and then deleted or anonymized.
  • Data required by legal obligations is retained for the periods specified in relevant legislation.
  • IP addresses are stored for 6 months for security purposes.

7. Data Subject Rights

Under KVKK Article 11 and GDPR Articles 15-22, you have the following rights:

  • Learn whether your personal data is processed.
  • Request information about processed data.
  • Learn the purpose of processing and whether data is used appropriately.
  • Know third parties to whom your data is transferred.
  • Request correction of incomplete or inaccurate data.
  • Request deletion or destruction of your data.
  • Object to automated decision-making.
  • Claim compensation for damages caused by unlawful processing.

To exercise your rights, contact info@fydclinic.com.

8. Cookie Usage

Our platform may use cookies to provide services and improve user experience. You can accept or reject cookies; rejecting cookies will not affect core functions like WhatsApp redirection.

9. Data Security

We take the following measures to protect your personal data:

  • Data is stored and transferred securely.
  • Firewalls prevent unauthorized access.
  • Confidentiality agreements bind our staff and providers.

10. Consent

By submitting a form, you consent to the processing of your personal data as described. You may withdraw consent by contacting info@fydclinic.com.

11. Contact

For questions, please contact us:

  • Email: info@fydclinic.com
  • Address: Bağlarbaşı Mah. Atatürk Cad. Sakarya Sok. Malte Plaza No:35/42, 34844 Maltepe, Istanbul, Türkiye

You have the right to lodge a complaint with the Turkish Personal Data Protection Authority or a GDPR supervisory authority.